Frequently Asked Questions - vDesktop What you need to know.

What technology does vDesktop use?

vDesktop is a hosted Windows desktop delivered using Citrix XenApp technology. vDesktop is built on Windows Server RDS delivery model and Windows Server platform. More than RDS, Cloud Nation integrates vDesktop with back up, virus protection, support, storage, and a ton of other valuable services that create a hosted desktop experience second to none.

How do we install applications in vDesktop?

Applications are installed on vServer and delivered to users via vDesktop sessions. This simple process is a virtualization procedure that is completely under your control. vDesktop can deliver any Windows application including web, XP, Vista, Windows 7, and 8.

Can I customize the vDesktop environment?

Yes, you can customize vDesktop to have your own wallpaper, configure the icons, and themes to make it “your desktop” – this way productivity and acceptability are higher during a deployment. We offer excellent profile migration tools that capture all the user experience from the local PC and moves it to the cloud.

Do I need to buy any special equipment?

No, you can use any PC, Mac, iPad, iPhone, Android, or Linux machine to connect to your hosted desktop using the Citrix Receiver. One of the initial cost-savings is the ability to continue to use your existing PCs. As the processing power, RAM, and storage are provided by our servers you are even able to use older PCs that would be unable to run a new OS themselves, thereby extending their working lives and your ROI.

How much Internet access do I need?

A reliable Internet connection is essential. You will need a minimum of 75 kbps download speed per user of vDesktop. Also, you will need a minimum of 70 ms ping test from your customer’s location to the Cloud Nation Certified Data Center.

Why do I need Citrix Receiver?

vDesktop is a hosted Windows cloud desktop that is delivered through Citrix XenApp technology. Citrix XenApp is the leading virtualization platform and out perform all other competitors. Your customers will demand the best in the market and Citrix is the best.

Why can't we use RDS?

vDesktop used the RDS and Terminal Services functions of Windows Server. Citrix XenApp is a technology layer on top of RDS that compresses RDS traffic and delivers a much better user experience.

What if my Internet connection goes down?

Cloud Nation will work with you to help configure equipment that will ensure a backup solution is in place so that, should an Internet connection go down, you will still be able to access your desktop via the backup Internet connection. In addition, vDesktop access is from any HTTPS connection. If your customers were to lose internet at their place of business, they are able to move to any location, including theirs, that has an HTTPS connection with no changes to their system. vDesktop connects anywhere, any device, any time.

Is vDesktop Secure?

Absolutely. All transmissions over the Internet to and from your vDesktop are encrypted and use Citrix XenApp foundation. Citrix is used by 100% of today’s Fortune 1000 companies to connect securely from any location from any device. vDesktops are delivered from fully secure Cloud Nation Certified Data Centers and manned 24/7 by security personnel. All the data are stored and processed on servers within the Cloud Nation Certified Data Centers themselves, so all that is actually transmitted across the Internet are the screen changes on the desktop, key presses and mouse movements.

Are my data and files backed up?

Yes. We provide daily incremental, weekly and monthly full back ups for a 90 day period. Archives and off site retention are available through partner services. Cloud Nation provides Windows Server VSS services available to users for clean, effective restoration of user files and data.

Is vDesktop a dedicated Windows 7 machine?

No. vDesktop is a Windows desktop delivered using terminal services on a Windows server using Citrix XenApp. This means that you are not able to install applications without involvement from Cloud Nation technology staff.

What applications can I use on my desktop?

vDesktop supports all applications that run in Windows terminal services mode. As the requirements of each application are different, not every application is suitable for use on vDesktop. However, the vast majority of Windows applications run with no issues. If you are unsure whether an application is suitable for vDesktop, contact Cloud Nation support and we will assist.

Can we use high graphic processing applications on vDesktop?

Certain applications may not perform well on vDesktops, such as AutoCAD, video editing software or other similarly graphically-intensive applications. If you are unsure as to whether a certain applications will run, feel free to contact us and check if it does or not. Software that causes damage to other systems such as malicious DoS attacks, and streaming applications are not permitted.

How do I manage my customer logins for vDesktop?

The Cloud Nation Control Panel gives our partners the ability to manage customer permissions and data. Our multi-tenant management system allows you and the reseller to have unlimited customers, users, applications, storage, and cloud services from one portal screen.

Do I need Active Directory or Terminal Services for my customers?

No. The Cloud Nation Control Portal is a multi-tenant AD structure that provides a simple, easy to use system to have unlimited customer installations. Cloud Nation provides the Windows TS and Citrix licensing server infrastructure to easily plug in your customer's specific applications and deliver them to any device, anywhere securely.

How do I add more desktops to my network?

Using the Cloud Nation Control Portal, you will create and provision new users, assign permissions, resources, and set passwords. You can also control access to local storage, printers, and USB devices from a single panel.

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