Support


Cloud Nation offers desktop and server support services to our clients. You can access our knowledge base for connecting your device to Cloud Nation, submit a support ticket or contact our customer service support line.

Cloud Nation Web Portals:

If you wish to use the Citrix Receiver, below are the instructions for each endpoint device you can use for the iPad, iPhone, Android, Windows, and Macs:

Contacting Cloud Nation

You may submit a support request to our HelpDesk 24/7. One of our professional staff will respond as soon as possible to address your questions or concerns. Send your service requests to: support@cloudnation.co

Call Our Support Desk

Our customers enjoy direct communication with our US-based support staff:

Mon-Fri 5 AM - 6 PM PST at (888) 652-2948.

Mon-Fri 8:30 AM - 5:30 PM EST at (888) 652-2948

Windows Support Page

Connecting to Your Cloud Desktop to Windows 7, XP, Vista

To use Cloud Nation with the Citrix Receiver for Windows, you will need to install the Citrix Receiver software. Once installed on your device, you can access your desktop with the credentials provided to you.

Install Citrix Receiver for Windows

  1. Install the Citrix Receiver software client on your PC.

    • Open Internet Explorer (or any browser)

    • Navigate to http://www.citrix.com

    • Click Downloads

    • Under Search Downloads by Product, Select Citrix Receiver

    • Select the latest Receiver for Windows software

    • Download > Download Now.

  2. Connecting to your Cloud Nation Cloud Proxy Desktop.

    • Open Internet Explorer (or any browser)

    • Navigate to the closest data center:

    • West: https://portal.cloudnation.co

    • East: https://us04.cloudnation.co

    • Type in your assigned username and password

    • Select “Desktop” tab and then Desktop.

Upgrade Assistance

Apple MAC Support Page

Connecting to Your Cloud Desktop to MAC

To use Cloud Nation with the Citrix Receiver for MAC, you will need to install the Citrix Receiver software. Once installed on your device, you can access your desktop with the credentials provided to you.

Install Citrix Receiver for Mac

  1. Download Citrix Receiver

    • Open Safari

    • Navigate to http://www.citrix.com

    • Click Downloads

    • Under Search Downloads by Product, Select Citrix Receiver

    • Select Receiver for Mac 11.5

    • Download > Download Now.

  2. Install Citrix Receiver

    • By default, Citrix Receiver will download to your Downloads folder.

    • From the top bar, select Go >Downloads

    • Double-click CitrixReciever11_5.dmg

    • Double-click Install Citrix Receiver pkg.

    • When prompted, select Continue (this is a trusted source) > Continue > Continue > Agree (to the user license) > Install > Close when installer finishes.

  3. Navigate to the Cloud Nation Portal

    • Open Safari

    • Navigate to the closest data center:

    • West: https://portal.cloudnation.co

    • East: https://us04.cloudnation.co

    • Type in your assigned username and password

    • Select “Desktop” tab and then Desktop.

You should now be at your desktop

iPad and IPhone

Connecting to Your Cloud Desktop to iPad and iPhone

To use Cloud Nation with the Citrix Receiver for iPad and iPhone, you will need to install the Citrix Receiver software. Once installed on your device, you can access your desktop with the credentials provided to you.

Installing Citrix Receiver for iPad

Access App Store

  1. Enter ‘Citrix Receiver’ in Search..

  2. Under iPad apps, install Citrix Receiver with black logo

  3. Receiver will automatically load (download time varies depending on connection).

  4. Tap on Receiver button.

  5. Tap on ‘add account’

  6. New Account set up

    • Address: enter internet address of portal (provided by company).

    • Tap Next in upper right hand corner.

    • The receiver will now verify information.

    • Once information is verified, enter:

    • Username: provided by company

    • Password: initially provided by company

    • Domain: provided by company

    • Tap Save in upper right hand corner.

    • After account setup, you have choice of

    • Streaming individual applications by either tapping on the application. (place as favorite by tapping + next to application)

    • Launch vDesktop to access your desktop as on a PC. (place as favorite by tapping + next to application)

  1. Receiver toolbar: black arrow on vDesktop or individual application scrolls down toolbar for desktop or application. Here you can apply settings or functions that are available.

  2. Logging Off

  • From receiver page (not the vDesktop), tap green plus on left of screen.

  • A list of available applications should be displayed.

  • Tap Logout (this will ensure maximum performance of your desktop when used by various devices)

Installing Citrix Receiver for iPhone

  1. Access App Store.

  2. Perform search for “Citrix Receiver’.

  3. Tap on Citrix Receiver.

    1. Tap on ‘Free’ to install Citrix Receiver.

      1. Install speed depends on connection speed.

  4. Find Receiver on iPhone screen.

  5. Tap Receiver to start

  6. Tap on Add Account

    1. Enter address provided to access log in screen.

    2. Tap on Next on upper right of screen.

      1. Receiver will verify address entered.

    3. Enter the following credential information previously provided.

      1. Username: Previously provided.

      2. Password: Previously provided.

      3. Domain: enter hpc.

    4. After entering information press save in upper right corner.

  7. Available applications will be listed, you are able to either:

    1. Stream the application directly by pressing on it.

    2. Launch Cloud Nation and access applications from desktop.

  8. Add applications to favorites

    1. Press the + sign next to application to add it to favorites.

    2. From favorites screen launch application without having to scroll through the entire list.

Be sure to log off when finished to maintain highest level of performance.

Android Support Page

Connecting to Your Cloud Desktop to Android Device

To use Cloud Nation with the Citrix Receiver for your Android device, you will need to install the Citrix Receiver software. Once installed on your device, you can access your desktop with the credentials provided to you.

Installing Citrix Receiver from Google Play for Android Phones

  1. Open Google Play Store

  2. Perform search for Citrix Receiver

  3. Tap install

  4. Tap accept & download

    1. install length depends on connection speed

  5. Once downloaded, locate Receiver app shortcut on phone

    1. Launch receiver app

  6. Tap ‘Set up my enterprise apps’

  7. Enter address provided for accessing desktop

  8. Enter the following to finish adding your account

    1. Username: provided in email

    2. Password: provided in email

    3. Domain: enter ‘hpc’ (without quotes)

  9. Tap ‘portal.horizonprivatecloud.com’ account

  10. Available applications are displayed. You can access them two ways,

    1. Stream application directly by tapping application.

    2. Tap vDesktop, when desktop displays tap application you want to run.

  11. Once application is running, you can access available options by tapping toolbar.

When finished, simply leave account to log off.

Installing Citrix Receiver from Google Play for Android Tablets

  1. Open Google Play Store

  2. Perform search for Citrix Receiver

  3. Tap install

  4. Tap accept & download

    1. Install length depends on connection speed

  5. After installation is complete, either

    1. Open directly from Google Play Store

    2. Locate shortcut on tablet screen

  6. After opening Receiver enter the following

    1. Address: enter address provided for accessing desktop

    2. Username: enter username provided

    3. Password: enter password provided

    4. Domain: enter ‘hpc’ (without quotes)

  7. Tap Apps tab on right side of Receiver home screen

  8. To launch particular application or Cloud Nation

    1. Tap application listed to place on Receiver home screen

    2. Tap application placed on home page to launch

      1. To remove app from home page, press and hold application and select Remove from Homepage

  9. When application is running, use toolbar tab with down arrow to access available options for receiver

When finished, log off account by tapping logout on the upper right hand of screen.

Why We Are Different

Cloud Nation offers the only private Windows and Citrix XenApp network built on Amazon EC2 technology. More than Citrix or Windows, Cloud Nation offers a unified, multi-tenant solution that is backed by 99.95% uptime SLA and the industry’s most rigorous security compliance.

Cost Effective Cloud Services

We’ve provide the duplicate services. Backup, virus protection, domain controllers, licensing, SQL engines, Citrix access, and many more. These are services that you would have to set up each time you deploy a private cloud solution.
Cloud Nation has built a highly scalable, secure platform the eliminates the redundant services and gives your clients enterprise IT at small business prices

Simple To Deploy

vDesktop and vServer are Windows solutions. We leverage Citrix XenApp technology to deliver Windows applications to any device. Moreover, we eliminate much of the heavy lifting by combining common services on a rock solid platform. When you set up and deploy a Cloud Nation solution, you are up and running in minutes, not days.

Monthly Service – No Long Term Contracts

We believe that every business should have access to affordable IT services. Use what you need, when you need it. We only sell month to month services and require no hardware or software purchases. Cancel at anytime.

True Mobility

Citrix is the industry leader in application delivery to mobile devices. For over 20 years, Citrix has lead the industry with core technology that gives businesses the flexibility to decentralize their operations and enjoy greater flexibility.

Security at Every Step

Cloud Nation and Amazon AWS offer a combination that is unmatched in the industry.

Questions and Answers

Connecting to Your Cloud Desktop to Windows 7, XP, Vista

To use Cloud Nation with the Citrix Receiver for Windows, you will need to install the Citrix Receiver software. Once installed on your device, you can access your desktop with the credentials provided to you.

Install Citrix Receiver for Windows

  1. Install the Citrix Receiver software client on your PC.

    • Open Internet Explorer (or any browser)

    • Navigate to http://www.citrix.com

    • Click Downloads

    • Under Search Downloads by Product, Select Citrix Receiver

    • Select the latest Receiver for Windows software

    • Download > Download Now.

  2. Connecting to your Cloud Nation Cloud Proxy Desktop.

    • Open Internet Explorer (or any browser)

    • Navigate to the closest data center:

    • West: https://portal.cloudnation.co

    • East: https://us04.cloudnation.co

    • Type in your assigned username and password

    • Select “Desktop” tab and then Desktop.

Technology

Connecting to Your Cloud Desktop to Windows 7, XP, Vista

To use Cloud Nation with the Citrix Receiver for Windows, you will need to install the Citrix Receiver software. Once installed on your device, you can access your desktop with the credentials provided to you.

Install Citrix Receiver for Windows

  1. Install the Citrix Receiver software client on your PC.

    • Open Internet Explorer (or any browser)

    • Navigate to http://www.citrix.com

    • Click Downloads

    • Under Search Downloads by Product, Select Citrix Receiver

    • Select the latest Receiver for Windows software

    • Download > Download Now.

  2. Connecting to your Cloud Nation Cloud Proxy Desktop.

    • Open Internet Explorer (or any browser)

    • Navigate to the closest data center:

    • West: https://portal.cloudnation.co

    • East: https://us04.cloudnation.co

    • Type in your assigned username and password

    • Select “Desktop” tab and then Desktop.

Whitepapers

Connecting to Your Cloud Desktop to Windows 7, XP, Vista

To use Cloud Nation with the Citrix Receiver for Windows, you will need to install the Citrix Receiver software. Once installed on your device, you can access your desktop with the credentials provided to you.

Install Citrix Receiver for Windows

  1. Install the Citrix Receiver software client on your PC.

    • Open Internet Explorer (or any browser)

    • Navigate to http://www.citrix.com

    • Click Downloads

    • Under Search Downloads by Product, Select Citrix Receiver

    • Select the latest Receiver for Windows software

    • Download > Download Now.

  2. Connecting to your Cloud Nation Cloud Proxy Desktop.

    • Open Internet Explorer (or any browser)

    • Navigate to the closest data center:

    • West: https://portal.cloudnation.co

    • East: https://us04.cloudnation.co

    • Type in your assigned username and password

    • Select “Desktop” tab and then Desktop.

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